Privacy Policy

Introduction

At Undelulu, we understand that privacy is essential for genuine vulnerability. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and services (collectively, the "Service").

We've designed this policy to be clear and straightforward, but if you have any questions, please contact us at privacy [at] undelulu [dot] com.

Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your email address, name, and password.
• Profile Information: You may choose to provide additional details such as your age, gender, and preferences.
• Content: We collect the conversations you have with our AI, journal entries, mood logs, and any other content you create while using the Service.
• Feedback: If you contact us or participate in surveys, we collect the information you provide.

Information Collected Automatically

• Device Information: We collect information about your device, including IP address, operating system, and browser type.
• Usage Information: We collect information about how you interact with our Service, such as the features you use and the time spent on various pages.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Personalize your experience and offer tailored support
• Communicate with you about updates, features, and support
• Ensure the security and integrity of our Service
• Analyze and improve our AI capabilities (using anonymized data)
• Comply with legal obligations

We do not:

• Sell your personal information to third parties
• Use your content for advertising purposes
• Share your identifiable data without your explicit consent (except as required by law)

Information Sharing

We share your information only in limited circumstances:

• Service Providers: We work with trusted third-party providers who help us operate our Service (e.g., cloud storage, analytics). These providers are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, such as in response to a valid court order or to protect the safety of users.
• Business Transfers: If Undelulu is acquired or merged with another company, your information may be transferred. We will notify you if this happens.
• With Your Consent: We will share information with third parties when you have given us your explicit consent to do so.

Data Security

We implement robust security measures to protect your personal information:

• End-to-end enterprise-level encryption for all conversations and journal entries
• Regular security audits and vulnerability assessments
• Strict access controls and employee confidentiality agreements
• Secure data storage with industry-standard protections

While we work hard to protect your information, no method of transmission or storage is 100% secure. We continuously improve our security practices to mitigate risks.

Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain certain information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can access your personal information through your account settings.
• Correction: You can update or correct inaccurate information in your profile.
• Deletion: You can delete your account and associated data at any time.
• Export: You can export your data in a common, machine-readable format.
• Objection: You can object to certain processing of your information.
• Limitation: You can request that we limit how we use your data.

To exercise these rights, please contact us at privacy [at] undelulu [dot] com or use the relevant features in our Service.

Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Undelulu operates globally, which means your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we'll notify you through the Service or via email. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Team
Email: privacy [at] undelulu [dot] com
Address: 4170 Admiralty Way, Marina del Rey, CA 90292