Terms of Service

Welcome to Undelulu

Thank you for choosing Undelulu, an AI-powered mental health companion designed to provide gentle, personalized support. These Terms of Service ("Terms") create a legal agreement between you and Undelulu, Inc. ("we," "us," or "our") and govern your access to and use of our website, mobile application, and services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you don't agree with any part of these Terms, please don't use our Service.

Eligibility and Access

Undelulu is intended for individuals who are at least 16 years old. If you're under 18, you should have your parent or guardian's permission to use our Service.

You'll need to create an account to access most features of Undelulu. When you do, please provide accurate and complete information. You're responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Your Content and Privacy

Your privacy is incredibly important to us. Our Privacy Policy explains how we collect, use, and protect your personal information, including journal entries, conversations with our AI, and any other content you create or provide while using Undelulu ("Your Content").

By using our Service, you grant us the limited rights necessary to provide, maintain, and improve the Service. This includes storing, processing, and displaying Your Content, as well as using anonymized data for improving our AI. However, you remain the owner of Your Content, and we will never sell it or share it with third parties without your explicit consent.

Community Guidelines

Undelulu is designed to be a safe, supportive space. When using our Service, please:

• Be kind and respectful in any shared or community spaces.
• Don't use our Service to harm yourself or others.
• Don't attempt to manipulate or circumvent the AI's safeguards.
• Don't use our Service for illegal activities.
• Respect the privacy of other users.

We reserve the right to remove content or restrict access if these guidelines are violated.

Service Limitations

While we strive to make Undelulu as helpful as possible, it's important to understand that:

• Undelulu is not a replacement for professional mental health care. If you're experiencing a crisis or severe symptoms, please seek appropriate medical help.
• Our AI is constantly learning and improving, but it may occasionally provide responses that are imperfect or incomplete.
• We may experience downtime for maintenance or due to technical issues.
• We may modify or discontinue features as the Service evolves.

Subscription and Payments

Some features of Undelulu may require a paid subscription. If you choose to subscribe:

• You agree to pay the fees described when you subscribe.
• Subscriptions will automatically renew unless you cancel before the renewal date.
• You can cancel your subscription at any time through your account settings.
• Our Refund Policy details when and how refunds are provided.

Changes to Terms

We may update these Terms to reflect changes in our Service or legal requirements. If we make significant changes, we'll notify you through the Service or via email. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

Termination

You can stop using our Service at any time. We also reserve the right to suspend or terminate your access to the Service if you violate these Terms or if we believe your use poses a risk to Undelulu, its users, or third parties.

If your account is terminated, you may request a copy of Your Content within 30 days, after which it may be permanently deleted.

Disclaimer and Limitation of Liability

The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

We won't be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Contact Us

If you have any questions about these Terms, please contact us at legal [at] undelulu [dot] com.