Refund Policy

Introduction

We understand that sometimes things don't work out as expected. This Refund Policy outlines when and how you can request refunds for Undelulu subscriptions and purchases. Our goal is to make this process as simple and fair as possible.

If you have any questions about our refund process, please contact us at support [at] undelulu [dot] com.

Refund Eligibility

New Subscriptions

If you're not satisfied with your Undelulu subscription, you can request a full refund within 14 days of your initial purchase. This is our "no questions asked" period—we want you to have time to explore Undelulu and make sure it's right for you.

Renewal Charges

For subscription renewals, we offer refunds if requested within 7 days of the renewal date. This applies if you forgot to cancel your subscription or if it renewed unexpectedly.

Technical Issues

If you experience technical issues that significantly impact your ability to use Undelulu, we may extend the refund period and handle these situations on a case-by-case basis. Please contact our support team with details about the issues you're experiencing.

Service Unavailability

If Undelulu experiences extended downtime or service unavailability (more than 24 hours), you may be eligible for a partial refund proportional to the duration of the unavailability, regardless of when you purchased your subscription.

Non-Eligible Refunds

Refunds may not be available in the following situations:

• Requests made after the eligible refund period without extenuating circumstances
• Usage that violates our Terms of Service
• Subscriptions that have been active for more than 30 days (except in cases of extended technical issues)
• Subscriptions purchased through third parties (e.g., App Store, Google Play), which are subject to the refund policies of those platforms

However, we evaluate each situation individually, so please contact us even if you think your case might not qualify.

How to Request a Refund

To request a refund, you can:

1. Contact Customer Support: Email us at support [at] undelulu [dot] com with your account email and the reason for your refund request.
2. Use the App: Go to Settings > Billing > Request Refund in the Undelulu app.
3. Contact Us Form: Complete the refund request form on our Contact page.

For subscriptions purchased through app stores:

• Apple App Store: Contact Apple Support or go to your Apple purchase history.
• Google Play Store: Contact Google Support or use the Google Play refund process.

Refund Timing and Method

Once we approve your refund request:

• Refunds will be issued using the same payment method used for the original purchase.
• Processing time typically takes 5-10 business days, depending on your payment provider.
• For credit or debit cards, it may take one or two billing cycles for the refund to appear on your statement.

We'll notify you by email when your refund has been processed.

Cancellation vs. Refund

Cancelling your subscription prevents future charges but doesn't automatically refund previous payments. If you cancel your subscription:

• You'll maintain access to Undelulu until the end of your current billing period.
• You won't be charged for the next billing cycle.
• If you also want a refund for your most recent payment, you'll need to request it separately using the process described above.

To cancel your subscription, go to Settings > Billing > Manage Subscription in the Undelulu app.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we'll notify you through the Service or via email. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our support team:

Customer Support
Email: support [at] undelulu [dot] com
Hours: Monday to Friday, 9 AM to 5 PM Pacific Time